IVA - Why are my Payouts not showing?

One question we've had from time to time when it comes to paying out creditors is why is nothing showing up?

There are a few things to keep in mind when it comes to paying out a creditor.

• What payment method does a creditor have? (BACS and Cheque have different rules!)
• Have you filled out the BACS details if they are BACS? (If there are no BACS details we won't know where to send payment!)
• What is your frequency for distributions? (If you're expecting payouts every month but it's set to quarterly this may be why the payouts aren't showing)
• When are you distributing from? (Sometimes it's just as simple as you wanted to payout month 3, but it's been set to 6)

If you're confident the above is setup correctly, keep in mind any creditor with the status of 'Awaiting Claim' will also not appear in the payouts screen. Funds are also retained for cheque bound creditors until the final dividend. Any issues, please contact [e-mail]